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Privacy Policy For Your Account

This Privacy Policy explains how 356cuci handles the personal details you provide when you open, use or close an account in Malaysia.

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356cuci Privacy Policy For Your Account
PRIVACY HELP

Get A Clear Answer About Data

Our support team handles privacy questions about account records, identity checks, cookies, wallet history and requests to correct or remove personal details.

Account support Use the account support channel for questions about stored profile details, login records, identity…
Privacy requests Ask us to correct a detail, explain a processing purpose or provide a copy…
Security concern Report suspected account access, an unfamiliar device or a message requesting credentials through support.
DATA PRACTICES

See What We Protect And Retain

Privacy depends on practical controls, so we separate account operations from unnecessary use of personal details.

Account records

We keep profile and verification details to maintain account access, complete required checks and answer disputes.

Cookie choices

Cookies can keep you signed in, remember preferences and help us understand technical errors.

Wallet history

Deposit and withdrawal references help match requests, investigate errors and maintain an accurate account statement.

Access protection

We use login controls, device signals and activity checks to reduce unauthorised access.

Retention periods

Records are retained only for the period needed for account service, security, dispute handling or legal duties.

Change requests

You can ask for correction, access, deletion or an explanation of processing by contacting support.

Find Answers About Your Privacy

The answers below address the privacy matters most relevant to a 356cuci account, including collection, sharing, cookies, retention and access requests. They are written for Malaysia use, but a specific request may receive a different response where local law, identity checks or the rights of another person apply. Contact support when your situation needs account-specific review.

We may collect your name, contact details, date of birth, login history, device signals, transaction references and identity documents submitted for account checks. We collect only what is needed for stated account, security or legal purposes.

Identity documents may be requested to confirm account ownership, investigate unusual activity, process a withdrawal or meet duties under local law. Submit them only through the designated account or support channel.

Transaction references may be shared with Touch 'n Go, GrabPay, Boost dan FPX and processing partners when needed to complete or investigate a requested payment. Their own privacy terms may also apply.

Cookies can keep your session active, remember settings and help identify technical or unusual access patterns. Browser controls can restrict them, but some account functions may not work correctly when necessary cookies are blocked.

Retention varies by record type and may depend on active account service, security checks, disputes and legal duties. We remove or anonymise records when the applicable purpose and required retention period have ended.

Yes. Contact support with your account details and state whether you want access, correction, deletion or a processing explanation. We verify the request before changing or disclosing private records.

Contact support promptly, change your password from a secure device and mention the unfamiliar login date, device or message. Do not send passwords, one-time codes or complete payment credentials.

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